Returns & Refunds

When transacting business with SPI New Media, Structured Property Investments & our related businesses (SPI), the following Returns and Refunds Policy applies in relation to our Goods and Services.

Website & Email Hosting

You can cancel your website & email hosting plan with us at any time. If you wish to cancel your hosting, you must notify us in writing of this. Our fee for cancellation is one month hosting fee based on your current plan. Customers that have paid for website hosting in advance will be refunded a pro rata return of the amount they have paid in advance LESS the cancellation fee. We reserve the right to cancel your hosting plan without prior notification at any time due to the non payment of your hosting account. 

Website Design

We generally require you to pay a deposit prior to SPI commencing work on your website design. We may also offer you and agree to accept a payment installment plan during the course of designing your website. Once we have commenced the work, SPI reserves its right to retain this deposit including any and all installment payments in full should you subsequently choose not to proceed with your website design, not have SPI complete your website design, not pay for any outstanding installments agreed to under an installment payment plan or not pay the total amount in full for your website design. SPI reserves its right to retain all payments relating to the work it has completed during the design process whether or not the total website design is completed or delivered. If you advise us not to proceed and we receive this advice prior to commencing work, SPI will refund in full your deposit paid to us. Other conditions for refunds may apply to web site design services we provide. If applicable, these will appear in your contract conditions you will have signed. Please refer to your contract for full details.

Search Engine Promotion, Marketing

Search Engine Promotion (SEP) and Marketing agreements are generally either six or twelve months agreements and run for the respective period. SPI generally charge for SEP and Marketing on a monthly basis. The minimum term of a SEP or Marketing agreement is 3 months. By signing a SEP or Marketing agreement, you agree to pay to SPI the costs set out in the agreement and SPI agree to provide the services as set out. You can cancel a SEP or Marketing agreement after expiration of the minimum term, subject to 30 days notice in writing. If you do, a cancellation fee of one months SEP or Marketing fee will apply. Prior to expiration of the minimum term, you are liable for the monthly costs for the 3 month period. Should you cancel the agreement prior to expiration of the minimum term, no refund will be available for charges relating to this period. Should you cancel your SEP or Marketing after the minimum term has expired, customers that have paid for SEP or Marketing in advance will be refunded a pro rata return of the amount paid LESS the cancellation fee.

Licensed Computer Software

SPI's software it provides is Licensed, not sold. Should you wish to discontinue using any Licensed software you have purchased from SPI, in the absence of any specific, limited refunds statement contained in a License Agreement specifically relating to the particular product you have purchased, generally, neither SPI, its Agents nor Authorised Representatives offer refunds on any Licensed software you have paid us for. SPI reserve its right to retain the full Installation, Setup & License Fee or other fees you may have paid relating to the Licensed copy of software we have provided to you. Please satisfy yourself the software is suitable for your needs before paying for it. SPI will not be liable to any person or organisation under any circumstances for any indirect, consequential, incidental or special damages arising in any way out of your use of our Licensed software including its performance and/or non performance. Where SPI cannot exclude liability, to the extent permitted by law, SPI's liability will be limited to re-supply of the relevant Licensed software or equivalent software, the cost of re-supplying the software, or equivalent software, at our option.

Graphic Design, Design Concepts, CD/DVD & Film

SPI generally require customers to approve and agree in writing their acceptance of finished art and products including graphic and logo designs, advertising layouts, design concepts, CD/DVD presentations, film productions, photography and other media services, prior to supplying and delivering this to you. Under these circumstances, SPI offer no refunds for completed work or services we have provided.

Changes to our Returns & Refunds Policy

SPI reserves the right to revise its policies at any time without notice.